Cloud Technology Alliance


Zendesk builds cloud software for better customer service, bringing companies and their customers closer together.

With Zendesk, companies engage directly and openly with customers, building more meaningful customer relationships that last a lifetime. More than 30,000 companies, such as Gilt Groupe, Disney and Box, use Zendesk to provide service to more than 200 million people worldwide. Founded in 2007 and based in San Francisco, Zendesk is the beautifully simple solution for managing customer support, self-service, engagement, and even internal help desks.

Zendesk makes it easy for Google Apps users to provide great customer service. If you don’t already have a Zendesk account, it’s not only easy to set one up from the Google Apps Marketplace, it’s easy to get started, as you can create tickets from emails already in your inbox. If you’re already a customer, you can access your Zendesk account via single sign on (SSO) with just one click from Google Mail, Calendar, Drive, and more. This eliminates the hassle of logging in and out of multiple applications and creates a seamless, integrated experience for users.

In addition, you can take the relationship between Zendesk and Google even further with the Zendesk Activity Stream extension for Chrome. This handy extension displays a list of your recent Zendesk activities right from your browser, alerting you when new items appear in your stream, helping you stay on top of all of your customer communications.